Cloud hosting Terms and Conditions
Terms and Conditions
The Web Composer provides powerful Cloud Hosting on a month to month basis with no lock-in contracts for $38 per month, GST inclusive. Our Cloud hosting service gives you access to 4 CPU Cores and 8GB of memory. We’ve teamed up with industry power player, SiteGround, to offer a service that includes:
- Monthly cloud hosting
- 4 CPU Cores
- 8GB Ram
- Infrastructure using SSD disks
- Free site transfer or set-up ($195 migration fee waivered)
- Free installation of WordPress
- Unmetered traffic
- Fewer accounts on servers
- Free auto daily backups
- SuperCacher for great speed
- Website firewall
Add-on Discounted Monthly Health Check – $15.95
- Monthly updates of all plugins
- Monthly updates of all themes
- PHP updates
- WordPress updates
- No lock in contracts
Direct Debit Payments
We use our trusted payments partner to direct debit your account on a monthly basis. The day of payment will be determined by the day of your initial purchase.
Failed Payment Fee
Please ensure you have enough money in your account to pay the monthly hosting fee. By agreeing to our direct debit arrangement you agree to pay all bank, reference, debt collection or legal fees associated with any payment default.
What our Cloud Hosting and Web Health Check Service Doesn’t Include
This service is not a technical support service for all of your IT needs. Issues with third party platforms such as plugins and themes need to be taken up directly with the providers. If you require assistance with such issues we will happily help at a competitive hourly rate.
Plugin / Theme Errors and Bugs
By agreeing to this service you acknowledge that when website plugins are updated, occasionally the updated version of a plugin may have a bug or may clash with another plugin being used causing a website to display incorrectly. The Web Composer will not be held at fault for such bugs or software clashes. With this Hosting Service we will update your plugins monthly which is in keeping with best practice, however this service does not cover trouble shooting or work performed to rectify any errors caused by plugin and theme updates. Should you require The Web Composer to carry out this work for you, we will do so at a competitive hourly rate.
Domain Name Purchases
This service does not cover the cost of domain name purchases or renewals.
The Web Composer is not responsible for any website downtime, or related costs or damages associated with the Cloud hosting services provided by SiteGround. In the unlikely event of downtime, The Web Composer will work closely with the client and SiteGround to help rectify any issues.
Our web hosting service is suitable for small to medium businesses. We don’t meter traffic; however, we reserve the right to cancel provision of this service to larger businesses at our discretion should very high traffic levels exceed our capacity. While this is unlikely, should it be the case we maintain that the business would be better served by a customised package which we will quote on.
Review of Services
The Web Composer reserves the right to perform an annual review of services and prices. Should changes be made to either price or the service provided, The Web Composer will advise clients in writing 30 days prior to changes coming into effect.
As there is no fixed term contract, you are entitled to transfer your website to a new provider at any time. With regard to cancelling your direct debit payments we require notice in writing and will cancel all future scheduled payments after your website has been migrated to another host. Please note that the payment for the month in which your website was transferred will not be refunded. With regard to the migration (transfer) of your website to your new host, if your new host does not handle the migration for you and you require our help with the transfer we charge a $195 migration fee, inclusive of GST.
The Web Composer reserves to right to terminate the provision of this service with 60 days written notice due to unforeseen circumstance. In the unlikely event that The Web Composer terminates this service we will provide assistance in procuring an alternate service provider and transferring your website to them.
Failure to Pay
If you fail to pay for your website hosting service for more than 60 days we reserve the right to terminate your website hosting account – this would mean that your website may no longer be accessible on the internet. In order to recover your website for the purposes of transfer you are required to pay all outstanding fees. In the event that we don’t hear from clients, files related to any abandoned website shall not be kept for longer than 6 months.